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An investigation into the application of customer relationship management (CRM) by the water and sewerage authority (WASA) in Maseru Lesotho
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| dc.contributor.advisor | Roux, A.P. | |
| dc.contributor.author | Bereng, Nthabiseng | |
| dc.contributor.other | Central University of Technology, Free State. Faculty of Management Sciences. School of Entrepreneurship and Business Development | |
| dc.date.accessioned | 2014-03-04T19:51:17Z | |
| dc.date.available | 2014-03-04T19:51:17Z | |
| dc.date.issued | 2010-11 | |
| dc.identifier.uri | http://hdl.handle.net/11462/9 | |
| dc.description | Thesis (M. Tech. Marketing) -- Central University of Technology, Free State, 2010 | en_US |
| dc.format.extent | 2673594 bytes | |
| dc.format.mimetype | application/pdf | |
| dc.language.iso | en | en_US |
| dc.publisher | Bloemfontein : Central University of Technology, Free State | |
| dc.subject | Central University of Technology, Free State - Dissertations | en_US |
| dc.subject | Consumer satisfaction | en_US |
| dc.subject | Customer relations|xManagement - Lesotho | en_US |
| dc.subject | Dissertations, academic - South Africa - Bloemfontein | en_US |
| dc.title | An investigation into the application of customer relationship management (CRM) by the water and sewerage authority (WASA) in Maseru Lesotho | en_US |
| dc.type | Thesis | en_US |
| dc.rights.holder | Central University of Technology, Free State |
