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The impact of organisational culture on job stress and burnout in graded hospitality establishments in the Freestate province

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dc.contributor.advisor Kokt, D
dc.contributor.author Ramarumo, Relebohile Gertrude.
dc.contributor.other Central University of Technology, Free State. Department of Tourism Management
dc.date.accessioned 2015-02-20T12:41:23Z
dc.date.available 2015-02-20T12:41:23Z
dc.date.issued 2015-02-20
dc.date.issued 2014
dc.identifier.uri http://hdl.handle.net/11462/231
dc.description Thesis (M. Tech) (Tourism and Hospitality Management)) Central University of Technology, Free State, 2014 en_US
dc.description.abstract Job stress and burnout can have a detrimental effect on the health of employees and their job performance. This is especially applicable to the hospitality industry which is a service-intensive industry where customer needs and wants are the most important focus. Organisational culture being defined as the social glue that helps bring the organisation together is seen in this case as the proper mechanism that managers could use to deal with the detrimental effects of job stress and burnout. This study assessed the impact of organisational culture on job stress and burnout in graded hospitality establishments in the Free State Province. The two main economic areas of the Free State, namely Bloemfontein and Clarence, were included in the study. A structured questionnaire was administered to all staff members in 46 graded accommodation establishments, and a total number of 227 questionnaires were collected for data analysis. The questionnaire consisted of a demographic section, an organisational culture section (based on the Competing Value Framework), a job stress section (based on Spielberger’s Job Stress Survey) and a burnout section (based on the Maslach Burnout Inventory). Data were interpreted using both descriptive and inferential statistics (including factor analysis and t-tests). The findings indicate that graded hospitality establishments had a predominantly Rational Culture, which points to strong external positioning and competitiveness. The Rational Culture is externally focused and does not adequately consider the needs of internal constituents – notably the employees. The cultural values associated with the Rational Culture are thus not as conducive in moderating job stress and burnout as the Group and Developmental Cultures. Appropriate recommendations are proposed in mitigating the effect of job stress and burnout in the hospitality industry. en_US
dc.format.extent 4 463 785 bytes, 1 file
dc.format.mimetype Application/PDF
dc.language.iso en_US en_US
dc.publisher Bloemfontein: Central University of Technology, Free State
dc.subject Hospitality industry - Employees - South Africa - Free State en_US
dc.subject Corporate culture en_US
dc.subject Organisational behavior en_US
dc.subject Job stress en_US
dc.subject Burn out (Psychology) en_US
dc.subject Industrial hygiene en_US
dc.subject Consumer satisfaction en_US
dc.subject Customer relations - Psychological aspects en_US
dc.subject Dissertations, Academic - South Africa - Bloemfontein en_US
dc.title The impact of organisational culture on job stress and burnout in graded hospitality establishments in the Freestate province en_US
dc.type Thesis en_US
dc.rights.holder Central University of Technology, Free State


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