Abstract:
The knowledge of factors influencing intention to quit has been used by large organisations to retain skilled employees. Not much, however, is known of the extent to which small businesses have used such knowledge to retain skilled employees, especially among small establishments, like B&Bs where research shows increased challenges in retaining employees. Previous attempts to extrapolate such knowledge in the B&B sector has only focused on owner-managers’ factors, leaving a gap in terms of exploring other possible factors on intention to quit. The objective of this study was, therefore, to examine the impact of selected individual and organisational factors on intention to quit among B&B employees. Using the Organisational Commitment Theory as a framework to understand intention to quit among the employees, the study adopted a positivist paradigm and a quantitative research approach. A cross-sectional research design with a sample size of 144 employees was selected using simple random sampling. Data was collected using structured questionnaires and analysed using the Structural Equation Modelling Techniques. The findings showed that organisational factors have a positive effect on intention to quit, and that individual factors do not have a significant effect on intention to quit. It was concluded that, individual factors do not influence intention to quit among B&B employees, and, therefore, the recommendations focused on dealing with organisational factors to retain employees within the sector.
