Abstract:
Information Communication Technologies have recently been adopted by transportation systems
around the world to improve their services. In adopting these technologies, the stakeholders‘
involvement and perceptions regarding ICT should be considered. This paper, considering the
study area, reflects on the perceptions of different stakeholders of the public transportation system
towards the introduction of ICT solutions to the system. The methodology adopted was to
understand the expectations of drivers, passengers and operators on integrating ICT solutions into
the public transportation system, focusing on mini-bus taxis and Interstate Bus Line buses. The
significant results of the study show that ICTs are anticipated and long overdue development to
the system but the stakeholders have varying expectations. These results reflect on the priorities of
the stakeholders, i.e., passengers yearn for improved service quality; drivers are concerned with
their working conditions while the operators‘ interests are profit motivated. This paper highlights
the ICT interests of passengers, drivers and operators. It compares passengers‘ needs, in terms of
technologies, to improve the public transportations system against what the operators are
enthusiastic to provide.
