Developing and validating tools to assess postgraduate service quality and the postgraduate service experience

Govender, K.K.

dc.contributor.author	Govender, K.K.
dc.contributor.other	Central University of Technology, Free State, Bloemfontein
dc.date.accessioned	2015-10-01T10:45:25Z
dc.date.available	2015-10-01T10:45:25Z
dc.date.issued	2012
dc.date.issued	2012
dc.identifier.issn	16844998
dc.identifier.uri	http://hdl.handle.net/11462/597
dc.description	Published Article	en_US
dc.description.abstract	This paper reports on further attempts to develop and validate instruments to improve the measurement of higher education quality, more especially postgraduate research service. A 26-item postgraduate research service quality (PGSQUAL) instrument as well as a six-item postgraduate service experience (PGSERVEXP) instrument were developed and validated among recent postgraduates at a large research university in South Africa. From a response rate of almost 53%, after subjecting the data to factor analysis and, determining the Cronbach's alpha values, it was ascertained that the respective research instruments were found to be fairly reliable and valid measures of postgraduate research service quality and of the overall postgraduate research service experience.	en_US
dc.format.extent	94 764 bytes, 1 file
dc.format.mimetype	Application/PDF
dc.language.iso	en_US	en_US
dc.publisher	Journal for New Generation Sciences, Vol 10, Issue 1: Central University of Technology, Free State, Bloemfontein
dc.relation.ispartofseries	Journal for New Generation Sciences;Vol 10, Issue 1
dc.subject	Postgraduate research	en_US
dc.subject	Service quality	en_US
dc.subject	Postgraduate service experience	en_US
dc.subject	Postgraduate research service quality	en_US
dc.title	Developing and validating tools to assess postgraduate service quality and the postgraduate service experience	en_US
dc.type	Article	en_US
dc.rights.holder	Central University of Technology, Free State, Bloemfontein