Abstract:
The important impact of an organisation's cultural orientation is often not fully comprehended by management and staff. Organisational culture as the 'soul' of an organisation forms the basis of all decisions that are taken in organisational context. In the Knowledge Age, where service delivery has become a crucial consideration organisations must be creative in dealing with its internal and external customers. In a competitive international environment organisations may find it difficult to apply the cultural principles that correspond with that of the Knowledge Age. This paper argues that in order for organisations to adapt successfully to the challenges of the Knowledge Age, they need to comprehend the fundamental influence of organisational culture, and how a focus on both internal and external stakeholders, could benefit the organisation. The arguments of this paper are based, in part, on an investigation of the organisational culture of a major private security company in South Africa.
