Abstract:
The purpose of the study is to examine the relationship between social
awareness and relationship management as the interpersonal dimension of
Goleman’s emotional intelligence and their ability to predict effective leadership
in the Ghanaian banking industry. Using a descriptive cross-sectional survey
design, a sample size of 307 employees was determined for the study from six
commercial banks selected from Ghana’s Club 100 rankings. A multi-stage
sampling technique was used in the selection of the banks, their branches and
employees who participated in the study. Standardized questionnaires served as
the instruments for data collection. Hierarchical multiple regression analysis
was used to analyze the data. A significant positive relationship exists between
social awareness and leadership effectiveness as well as relationship
management and leadership effectiveness. The results also showed that
demographic variables (gender, age, educational level, tenure) significantly
moderated the relationship between social awareness and leadership
effectiveness as well as relationship management and leadership effectiveness.
