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m-Government maturity model: A qualitative investigation

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dc.contributor.author Dlamini, Diteboho Refiloe
dc.contributor.author Mpekoa, Noluntu
dc.date.accessioned 2018-10-22T07:05:05Z
dc.date.available 2018-10-22T07:05:05Z
dc.date.issued 2017
dc.identifier.issn 978-1-908320-80-3
dc.identifier.uri http://hdl.handle.net/11462/1694
dc.description Published Conference Proceedings en_US
dc.description.abstract Mobile government is gaining significant attention worldwide. Mobile phone penetration offers government a number of opportunities, including offering governments services to citizens via these ambiguous devices. This phenomenon called m-Government is a strategy which involves the use of all kinds of wireless and mobile technologies, applications and devices for improving service delivery to the parties involved in m-Government including citizens, businesses and all government divisions. The main aim of the study is to develop a mobile Government Maturity Model that can be used as an assessment tool to evaluate mobile services offered by government departments. This study examined the benefits offered by mobile government and also conducted an in-depth literature review on mobile government maturity models. Maturity models that have been developed by other researchers were translated, interpreted, compared and synthesized and a new mobile government maturity model is proposed. The new maturity model is contextualized for the Free State government in South Africa. en_US
dc.format.extent 326 441 bytes, 1 file
dc.format.mimetype Application/PDF
dc.language.iso en_US en_US
dc.publisher International Conference on Information Society (i-Society) en_US
dc.title m-Government maturity model: A qualitative investigation en_US
dc.type Presentation en_US

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