Browsing Research and Innovation Unit ETDs by Subject "Service quality"

Now showing items 1-2 of 2

Developing and validating tools to assess postgraduate service quality and the postgraduate service experience

Govender, K.K. (Journal for New Generation Sciences, Vol 10, Issue 1: Central University of Technology, Free State, Bloemfontein, 2012)

This paper reports on further attempts to develop and validate instruments to improve the measurement of higher education quality, more especially postgraduate research service. A 26-item postgraduate research service ...
Exploring students' perception of postgraduate research service quality

Govender, K.K. (Journal for New Generation Sciences, Vol 10, Issue 3: Central University of Technology, Free State, Bloemfontein, 2012)

Given that education is a service, the postgraduate (PG) education environment has become increasingly competitive, and whilst the service quality perceptions of undergraduates have been extensively measured, similar ...

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