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Browsing by Author "Pan, Ji-Ping"

Browsing by Author "Pan, Ji-Ping"

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  • Pan, Ji-Ping (Bloemfontein: Central University of Technology, Free State, 1998)
    The hotel industry is a developing, dynamic, diverse and complex industry. As competition becomes tougher, service quality becomes an increasingly important issue for hoteliers. It is perceived to be the means by which ...

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